Develop a responsible and innovative service offer
End of 2020 Target
New responsible services
- Consider environmental impacts, including energy and resource use (raw materials, water, waste…) and product management (product life cycle and circular economy).
- Promote the use of renewable energies.
- Include resistance to change due to climate risks.
- Certify buildings with a green approach: reduce the footprint of all our activities under management (certification and standards to improve the performance of asset resources).
- Facilitate access to relevant and clear communication to demonstrate sustainability performance to stakeholders and enable partners to systematically apply and integrate Social and Governance Environmental criteria into investment and lending decisions.
- Identify areas for improvement of future marketing policies and of our products and services, and improve our relationship with clients (client satisfaction survey).
- Install “smart” meters or meters to measure different uses of energy and water.
- Prepare for future reporting of GHG emissions.
- Enhance the sensitive use and transfer of customers’ personal data, ensuring sufficient data security.
Health and wellbeing
- Providing open, flexible workspaces designed to encourage informal interaction is now linked to better workplace learning.
- Provide occupants with flexible space to respond to changes in lifestyles and work patterns.
- Use responsible technologies, including an energy centre within managed buildings, air quality controls, presence-controlled lighting, noise reduction, solar tubes, smart water systems and a green roof.
- Provide employees with the opportunity to achieve a good worklife balance.
- Develop the integration of cleaning services with healthy and environmental objectives.
- Improving productivity and reducing absenteeism brings financial benefits. Proximity facilities such as fitness facilities, childcare, public transport and coffee break areas influence productivity and well-being.
- Make products and services and distribution channels as accessible as possible to people with physical disabilities or impairments.
- Transport: Promote sustainable and healthy transport strategies to reduce travel demand and car dependency.
- Develop the relationship between an asset and the community, and its contribution to the well-being of society (entrepreneurship, job creation, education, effective communication, philanthropic charities and engagement with community groups).
- Monitor the impact on communities through a quality of life score. The Sustainability Index assesses seven broad categories of community liveability: housing, neighbourhood, transportation, environment, health, commitment and opportunities.