Stakeholders and relevant issues

In 2016, BNP Paribas Real Estate’s Sustainable Development Department/CSR conducted a materiality study with the support of MATERIALITY-Reporting to identify the most relevant issues for the company’s development and meet the expectations of its stakeholders. This study, structured in several stages, made it possible to create the materiality matrix from which we built our strategic CSR plan: Inspire Real Estate 2020.

The stages of the materiality study

1. Identification and criticality of our stakeholders

We carried out significant work in line with principle 1 of ISO 26000.
The methodology for stakeholder involvement is based on the GRI (Global Reporting Initiative) standards.
A document-based review with an international and sectoral benchmark, followed by a study of dialogue methods, made it possible to split the stakeholders into homogeneous groups and sub-groups.

2. Identification of significant topics

To identify significant issues, an analysis of the sector’s challenges on a national and international scale was carried out on the basis of the most recognised standards.150 significant issues were considered, and this list was reduced to 50 important issues for the real estate sector. The Executive Committee then prioritised and selected 28 key issues for BNP Paribas Real Estate, while at the same time assessing areas of concern.

3. Consultation with stakeholders

More than 10,000 European stakeholders were surveyed between December 2020 and January 2021. We asked them to prioritise each of the 22 issues in their dealings with BNP Paribas Real Estate.
As a result of this consultation, we have produced our new materiality matrix which highlights the most important economic, environmental, social, and civic issues for our internal and external stakeholders.

4. Definition of the CSR strategic plan: Inspire Real Estate 2020

The prioritisation of issues and the numerous comments received have enabled us to determine our new vision and our 12 CSR commitments for 2025.
Performance indicators will allow us to measure the performance of these commitments and the progress made each year. The results of this materiality study are summarised in a graphic and shared with all the stakeholders consulted.